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Week 1 Survey
First Impression and Onboarding Experience
Company Name
(Required)
Client Name
(Required)
Section 1: Welcome Pack Feedback
Question
Did you receive your onboarding welcome pack?
Yes
No
Question
How helpful did you find the materials in the welcome pack?
Not helpful
Slightly helpful
Moderately helpful
Very helpful
Extremely helpful
Question
Which parts of the welcome pack were most useful?
Question
Is there anything you think should be added or clarified in the pack?
Section 2: Onboarding Process & Support
Question
How satisfied are you with the onboarding process so far?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Question
Were our staff clear and helpful during your onboarding?
Question
Did you feel supported in getting set up with our services?
Question
How easy was it to contact our team when you needed help?
Section 3: Service Desk Experience (Initial Impressions)
Question
Have you had the chance to use the service desk yet?
Yes
No
Question
If yes, how would you rate your experience so far?
Poor
Fair
Good
Very Good
Excellent
Question
Any suggestions to improve your early interactions with our support team?
Section 4: Overall Satisfaction
Question
How confident are you using our services after your first week?
Question
Any additional comments about your first-week experience?
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