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Month 1 Survey
Settling In & Ongoing Experience
Company Name
(Required)
Client Name
(Required)
Section 1: Onboarding Follow Up
Question
Looking back, how would you rate the overall onboarding experience?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
Question
Do you feel fully comfortable using our systems and services now?
Question
Was there any information you wish you’d received earlier?
Section 2: Service Desk and Support
Question
How responsive has the service desk been over the past month?
Very slow
Slow
Neutral / Average speed
Prompt
Very prompt
Question
How effective have our staff been in resolving your issues?
Not effective
Slightly effective
Moderately effective
Effective
Very effective
Question
Have you experienced any challenges in getting help or updates from us?
Section 3: Relationship & Communication
Question
How satisfied are you with communication from our team overall?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
Question
Do you feel like we understand your business needs?
Section 4: Value and Satisfaction
Question
How well are our services meeting your expectations so far?
Question
What could we do to make your experience even better in the coming months?
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