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Customer Feedback Survey
Overall Experience
Service Desk & Support Quality
Confidence & Trust
Improvement & Insight
Step
1
of
4
25%
Overall Experience
Overall, how satisfied are you with the IT support you receive?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How easy is it to get help when you need IT support?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Service Desk & Support Quality
How would you rate the responsiveness of our IT support?
Excellent
Good
Fair
Poor
Very poor
How often is your issue resolved on the first interaction?
Always
Often
Sometimes
Rarely
Never
The IT support team communicates clearly and professionally.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Confidence & Trust
How confident are you that IT support understands your issue?
Very confident
Confident
Somewhat confident
Not confident
How confident are you in the technical ability of the IT support team?
Very confident
Confident
Somewhat confident
Not confident
Improvement & Insight
What is one thing we could do to improve your IT support experience?
What do we do particularly well?
How likely are you to recommend our IT support to a colleague?
