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Customer Feedback Survey
Overall Satisfaction & Value
Communication & Account Management
Strategic Alignment & Expertise
Service Delivery & Support
Improvement & Loyalty
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Step
1
of
5
20%
Overall Satisfaction & Value
Overall, how satisfied are you with our managed IT services?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How well do our services meet your organisation’s needs?
Exceed expectations
Meet expectations
Slightly below expectations
Well below expectations
How would you rate the overall value we provide for the investment in managed services?
Excellent
Good
Fair
Poor
Very poor
Communication & Account Management
How satisfied are you with communication from our team?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Do you feel informed about the health and performance of your IT environment?
Always
Usually
Sometimes
Rarely
Our team proactively raises issues and recommendations before they become problems.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
How well does your service contact understand your organisation’s priorities?
Extremely well
Very well
Somewhat well
Not well
Strategic Alignment & Expertise
How well do we understand your business goals and priorities?
Extremely well
Very well
Somewhat well
Not well
How valuable do you find our advice and recommendations?
Very valuable
Valuable
Somewhat valuable
Not valuable
Do you view us primarily as:
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A strategic IT partner
A reliable service provider
A reactive support vendor
How confident are you that we are helping you manage IT risks effectively?
Very confident
Confident
Somewhat confident
Not confident
Service Delivery & Support
How satisfied are you with the responsiveness of our IT support?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How confident are you in the technical ability of our support and engineering team?
Very confident
Confident
Somewhat confident
Not confident
Improvement & Loyalty
What is one thing we could do to improve our service or partnership?
How likely are you to recommend our services to another organisation?
Any additional comments or feedback?
